The Settings for the Multicam app currently include Transition Type, Camera Input Quality, Crop Settings, and Video Source Latency. To learn all about Camera-Assistant click here. In addition, you can find your app version number in About and contact Support directly from the app in Support.
To access the Settings in the Multicam app tap the 3 dots in the bottom right of the main screen as shown below:
The Transition Type setting allows you to set the default type of transition that you want to use when switching between cameras. This is a great tool for setting the tone of your broadcast or recording. Currently, there are two transition options: Cut and Crossfade.
The Cut option will instantly switch from one camera to the other:
You can specify how fast you want this transition to take by selecting the gear icon and then using the slider to select between 0.1s (very fast fade) all the way to 16.0s (very slow fade).
The Camera Input Quality controls the video and audio quality that your camera send to the Multicam app which is important when managing your network bandwidth. Adjust this setting according to the speed and coverage of your WiFi network, for example, if one of the cameras is displaying pixelation or stuttering in it's video feed prior to going live then setting the quality to 720p (or lower) will improve this.
Camera Input Quality is not your stream resolution, however, your selection will be the max quality that you can stream with.
The Crop Settings allow you to fully customize how the Multicam app's Crop and Zoom feature works.
Editing Here you can set your maximum Zoom size as well as the default level of Zoom for single tapping on a location. You can set this to be between 1.2X and 3X Zoom.
Action Menu Set the time it takes for the Action Menu to appear when holding down on a specific Zoom location. If you use the Action Menu often to Cut, Slow, or Fast Transition between Zoom locations you may want to lower this all the way to 0.2sec, if you use this feature less you may want to increase the delay up to 2sec.
Slow Transition
Customize the Slow Transition (Turtle Icon) from the current position to the selected position between 10sec and 60sec.
Fast Transition
Customize the Fast Transition (Rabbit Icon) from the current position to the selected position between 1sec and 10sec.
Editing Here you can set your maximum Zoom size as well as the default level of Zoom for single tapping on a location. You can set this to be between 1.2X and 3X Zoom.
Action Menu Set the time it takes for the Action Menu to appear when holding down on a specific Zoom location. If you use the Action Menu often to Cut, Slow, or Fast Transition between Zoom locations you may want to lower this all the way to 0.2sec, if you use this feature less you may want to increase the delay up to 2sec.
Slow Transition
Customize the Slow Transition (Turtle Icon) from the current position to the selected position between 10sec and 60sec.
Fast Transition
Customize the Fast Transition (Rabbit Icon) from the current position to the selected position between 1sec and 10sec.
Your Video Source Latency is another way of managing your network bandwidth. Latency determines the amount of time between what the camera is capturing and what the Multicam app is displaying. The lower the latency the smaller the delay, but lower latency also means more strain on your wireless network.
Troubleshooting Steps
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Please open a support ticket here so a Customer Experience Agent can address this for you.
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