Multicam: Network Setup

When using the Mevo Multicam app it uses Bluetooth for discovery of the Mevo camera(s) and then all data transmissions are done via your local network. This can be accomplished via Wireless or Ethernet or even a mixture of the two.

Bonjour

Please also ensure that Bonjour is allowed on your network, as this is necessary for your Mevo and mobile device to communicate with each other.

Recommended Network Configuration

If it works on one network and not another network, there may be configuration differences such as blocked firewall ports. 

To connect the Mevo with the Mevo Multicam App via a Wi-Fi network, please ensure the following ports are open:

  • TCP 38000
  • TCP 38001
  • UDP ports range 61000-63000

Streaming involves a back and forth communication between your local network and the streaming server to which you are sending your stream. To ensure a successful stream, we recommend opening the following Firewall ports to incoming and outgoing communication:

  • TCP 1935
  • TCP 80
  • TCP 443
  • UDP 53
  • UDP 2088

How does Multicam data get transferred? 

Each individual Mevo camera sends raw footage through your local network to the mobile device running the Mevo Multicam App. The Mobile device then encodes the footage based on the shot selections you make in the app. The mobile device then sends the encoded video through your network and to the platforms you have configured in the Multicam App located on the internet. We've created a diagram to better demonstrate how this works.

multicam_diagram.png

Troubleshooting Steps

All devices are connected to the same network but aren't appearing in app?
Check to ensure your network does not have AP Isolation enabled. This is more common on public/guest networks such as libraries, hotels, convention centers or coprorate campuses. This is typically enabled as a security measure to protect users from unauthorized access by other guest users. This is also referred to as peer to peer communication, Station Isolation or Client Isolation depending on the device.
Still having an issue?
Please open a support ticket here so a Mevo Customer Experience Agent can address this for you.

Open Ticket
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