We want you to have a positive experience from the product itself to our support. Here’s how we process RMAs (refunds, repairs, and replacements) so you know what to expect and what’s needed to make the process go as quickly as possible.
Returns
Purchases from Mevo.com have a 30-day return period. If you’d like to return a product you purchased, follow the relevant link below:
- I Bought the Product From Mevo.com and Want to Return It for a Refund
- I Bought the Product From a Third-Party Retailer and Want to Return It for a Refund
RMAs
If your product is damaged or not working properly, the first step is to open a support ticket . A Technical Specialist will troubleshoot the issue with you via email. If your device qualifies for an RMA, they’ll provide instructions for submitting an RMA case. Each case is reviewed in order, and upon approval, you’ll receive an email with steps for shipping the product back to us.
How To Ship Returns & RMAs
Once your Return or RMA is approved, you’ll receive an email with shipping instructions.
- Returns: Please send back the product and packaging in as close to new factory condition as possible, including all items originally shipped with the product.
- RMAs (Replacements): No official packaging is required, as long as it’s packed safely. Please do not send cabling or memory cards.
Note: You can choose any shipping method or service, but UPS Ground is a popular option.
Receiving
Packages are processed in the order they are received. If your tracking information shows that a package was delivered but not processed, it likely hasn’t reached our RMA department or is waiting in queue. Once your Return or RMA is processed, you will receive an instant email notification.
Shipping
Unless otherwise stated, all replacement or repaired products are shipped back within 24 hours after you receive the email confirming that your RMA has been processed. A final email with UPS Ground tracking information will be sent to you. Actual delivery times vary by location.