You can reset your Mevo camera (Start or Core) either through the Mevo app or using the physical reset button on the camera. Resetting will erase any saved configurations, such as Wi-Fi networks, login credentials, and camera name or password.
Warning: Resetting your camera removes all custom settings. You’ll need to reconnect accounts, re-enter Wi-Fi credentials, and update your camera’s firmware after resetting.
Option 1: Reset Button on the Camera
If you'd like to reset your Mevo camera without using the app, you can use the physical reset button located on the camera body.
For Mevo Start
- Make sure your Mevo Start is powered on and plugged into AC power.
- Straighten a paperclip or use a similar thin object.
- Locate the reset pinhole on the bottom of the camera.
- Press and hold the reset button for 30 seconds.
- The LED ring will begin flashing white, then blue when the reset is complete.
For Mevo Core
- Power on your Mevo Core and connect it to AC power.
- Lift the rear rubber flap on the back of the device.
- Use a paperclip to press the reset pinhole above the microSD card slot.
- Hold for 30 seconds until the LED indicators on the front begins blinking white, the power leds will also begin to rotate left to right.
- When complete, the front LED will begin blinking blue, indicating it's ready for setup.
For Mevo Plus
- At 3 o'clock on the underside of the camera, you will see a small pinhole.
- Take your paperclip, and press its end into the pinhole for thirty seconds.
- You will see your camera's ring light start spinning and blinking.
- When the reset is finished, the camera ring light will stop spinning and the camera will restart.
Option 2: Reset via the Mevo App
- Open the Mevo app and connect to your camera.
- Tap the More Options (•••) button in the bottom-right corner.
- Select the gear icon to open camera settings.
- Scroll to the bottom and tap Reset.
- Select Restore to Factory Default and confirm the reset.
- The camera will restart and return to its setup state.
After Reset
After completing the reset, your camera will appear as if it’s brand new. Open the Mevo app and follow the steps to reconnect and configure your settings. If you reset a Mevo Start, it may require a firmware update before you begin streaming again.
A factory reset is recommended only as a last resort for troubleshooting. If you're experiencing issues, try a hard reboot or firmware update first.