The following steps enable debug logging on your camera. The files generated with debug logging can be sent to the our support team to help troubleshoot issues you are seeing with your camera.
- Download this archive.
- Extract it's contents to reveal two files: "lscam.log" as well as "lscam_hw.log".
- Move these two files onto your microSD card, at the top level of your memory card. The files should not be inside of a folder for this to work
- Restart your camera.
- Your camera will now collect additional troubleshooting data inside these two files. Should you encounter your problem again, please retrieve these files from the microSD card and attach them to your correspondence with our support team.