If a firmware update becomes available, the Mevo mobile app will give you a notification alerting you that a firmware update is available.
Some firmware updates will be required to proceed with using the cameras while others will be optional. In either case it is recommended to use the most recent firmware version to avoid bugs from earlier versions. (We do not recommend updating directly prior to an event).
For best results, we strongly recommend connecting to Mevo's Hotspot rather than connecting over a Wi-Fi network when downloading and installing a new firmware update.
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The LED on the front of the Start will begin flashing and the app will indicate the updates progress: downloading the firmware to the device, uploading the firmware from the device to the camera, and then the camera running the update. After the update is complete, the camera will restart and the app will indicate if the update was a success.
You may see an alert indicating that your device disconnected from the Mevo HotSpot. Selecting OK will redirect you to your device's Wi-Fi settings menu, where you can select Mevo's HotSpot again and connect to the camera.
If your Mevo firmware update fails, here are some suggestions for troubleshooting:
- - Keep both devices close to each other and make sure you are in Mevo's Hotspot and not using Wi-Fi. Our testing has shown that hotspot mode is a more reliable connection for updating the camera's firmware.
- - Avoid performing the update in areas with many wireless devices (multiple routers, access points, connected devices, etc.), as these could cause interference.
- - Perform a hard reboot on the camera by holding down the power button for 30 seconds, releasing it, then powering the camera back on.
- - Turn on your mobile device's Airplane mode, then turn it off; this resets the device's Wi-Fi and Bluetooth connections.
- - If you continue to have issues, or notice that the update fails immediately after pressing Update Firmware, please contact us.
Comments
How do I know what firmware version I have already installed on my Mevo Start ?
How it is possible that MEVO CAM which I have bought in 2018 have no Widnows connection?
Ok so if you buy this camera there's absolutely no way to fix it and they are unwilling to help you fix it if you don't have a receipt I guess I have had my camera for 2 years and the firmware is just fine one day it works next it didn't tried to find hel tried to fix it now I have 700$ of paperweights unless this comment makes someone feel like reaching out and fixing this it's been over 6 months now a still cant get it fixed
Great, mine also just bit the dust. worked fine 2 days ago, now requires firmware update but "Update has failed, unable to connect to server" and now both cameras don't work.
One I had been using every day, the other was new in its original box- still plastic sealed. Both the one I used (that had the lastest updates) and the new one that I took out to test with, don't work.
So yeah, that sucks! obviously don't buy one of these unless they fix it quick!
I got a push notification on my phone saying I have to update before tomorrow. I am live first thing tomorrow. But I am not seeing an update ether in the app store or on the device. How do I force it to check for updates?
I've had the same issue. It had been a couple years since I used the Mevo and when I tried to get it setup now, it's not able to be found by the app.
I tried plugging it into my Windows laptop to try to update the firmware manually, but it's not identifiable when plugged in, so my guess is the USB port is simply for charging.
It was such a great camera and worked so well, but I'm never buying from them again given their atrocious support and lack of solutions to get this camera to connect when it is simply a firmware issue at this point.
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