Why Is My Recording Split Into Multiple Files?

 

If you record to your microSD card and notice that your single event recording is split into multiple files, this is due to the camera's automatic mechanism that restarts the recording after a set amount of time to help prevent file corruption.

Recordings will be split based on the resolution you choose to record at:

  • 720p = every 4 hours
  • 1080p = every 2 hours
  • 4K = every 1 hour 

If your microSD card is formatted in FAT32, then recordings may be split more frequently. We recommend formatting your card into exFAT. Files may also split for various other reasons to protect file integrity and to avoid data loss.

Troubleshooting Steps

Can I disable this?
Currently, there is no way to disable file splitting, this is in place to avoid file corruption and loss of footage.
Still having an issue?
Please open a support ticket here so a Customer Experience Agent can address this for you.
Open Ticket
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