We occasionally give customers the opportunity to test out new features by giving public access to a separate beta version of the Mevo app on iOS and Android. This is a separate installation of the app that can coexist on your device with the production version of the app.
In the below image, the production version of the Mevo app is the version you downloaded from the App Store or Google Play (left), whereas the beta version is given directly from Livestream (right). Note the differences in the icons on the home screen.
Depending on the version, the beta version may also require installing a beta firmware onto the camera, which can prevent you from using your camera with the production version of the app. When you attempt to connect your camera to the production app, you may see a message like the one shown below, but you will not be able to update the app.
To resolve this, perform a factory reset on your camera. This will set your camera back to the factory version of the firmware.
After the reset is finished, launch the production version of the Mevo app; if you deleted it, you can redownload it from the App Store or Google Play. You will be prompted to update your firmware, but this time you will be able to proceed with the update.
When the firmware update is complete, you will have the latest production version of the firmware installed on your camera.
Please note that if you launch the beta version of the app, you will be prompted to update to the beta firmware again. Doing so will again prevent you from using the production version of the app until you reset your camera.
Does This Impact Mevo Boost?
The beta app may include a beta firmware update for the Mevo Boost. After installing the beta firmware onto the Mevo Boost, the Boost can operate regardless of which app version (beta or production) you are using.