Mevo Cannot Connect to a Wi-Fi Network

If you have configured your Mevo to connect to the same Wi-Fi network your mobile device is connected to and the live edit view will not open, there are a few troubleshooting steps to try.

  • Hard close the app and relaunch. Sometimes a simple reopen will refresh the Bluetooth communication between the app and the camera.
  • Turn your mobile device's Bluetooth off, then turn it back on. Mevo uses Bluetooth to find nearby devices and check connection/usage status between the mobile device and the camera. If the Bluetooth signal gets interrupted, the communication between devices can fail. Restarting it has resolved this in the past.
  • Toggle ‘Airplane Mode’ on and off. This will disable Wi-Fi and Bluetooth simultaneously and then re-enable them and has helped resolve this issue in the past.
  • Reboot the camera. Turn off the camera by holding down the top button, then turn it back on. When it finishes booting up, relaunch the app.
  • Test on another network. This will at least help narrow down whether the issue is with a specific Wi-Fi network or if it occurs with other networks.
    • If it works on one network and not another network, there may be configuration differences such as blocked firewall ports. If it's an Enterprise network, see here for setup.
    • If the failing network requires you to agree to their terms of use prior to using it (e.g. hotel network), this is called a captive portal, which is unfortunately not supported by Mevo.
  • Perform a hard reboot. Hold down the power button on top of the camera for about 15 seconds. Then power it back on.
  • Still having trouble? As a workaround, you can connect to your camera via the Mevo Hotspot. However, please contact us if you are still having difficulty connecting to your local Wi-Fi network.
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