Mevo Start Firmware Recovery

January 30, 2025 17:36

Warning: Not for Mevo Plus or 1st Gen

Attempting this process with a Mevo Plus or Mevo (1st Gen) could damage the device. Follow the correct recovery guide for those models here.

If your Mevo Start camera is unresponsive—such as not powering on, not entering hotspot mode, or only showing a constant white LED—this recovery process may help. It should only be used as a last resort after consulting with Mevo support.

We recommend opening a support ticket to confirm if this recovery method is appropriate before proceeding.

Insert the microSD card from your Mevo Start into your Windows computer.
Download the recovery file here.
Right-click the mevo_recovery.zip file and choose “Extract All.”
Click Extract.
Click Next.
Drag the extracted .mevo_start_recovery folder to your microSD card.
Safely remove the microSD card.
Make sure your Mevo Start is powered off. Insert the microSD card and turn the camera on.
When the LED turns solid white, the camera has successfully read the recovery files.
Press and hold the reset button (bottom of the camera) until the LED starts flashing, then release.
Once the camera reboots, you should see a pulsing blue LED indicating it's in hotspot mode.

Troubleshooting

Don’t see the .mevo_start_recovery folder?

Enable hidden files in File Explorer:

Search for “File Explorer Options” in Windows Search.
Click the View tab.
Select Show hidden files, folders, and drives.
Click Apply.

Still having trouble?

Please open a support ticket so a Customer Experience Agent can help you.
Open Ticket

Insert your microSD card into your Mac using an adapter or SD slot.
Download the recovery file here.
Copy the mevo_recovery.zip file to your SD card.
Double-click the ZIP file to extract it.
Press Command + Shift + . to show hidden files, and locate .mevo_start_recovery.
Press Command + Shift + . again to hide hidden files.
Safely eject the SD card from your Mac.
Insert the card into your powered-off Mevo Start and turn it on.
When the LED turns solid white, the camera is reading the recovery files.
Press and hold the reset button on the bottom of the device until the LED flashes, then release.
After rebooting, the LED should pulse blue to indicate hotspot mode.