At Mevo, our commitment to ensuring customer satisfaction includes providing a convenient self-repair solution for the mounting base of our cameras. While we no longer offer direct repair services, we are pleased to provide a repair kit to help you restore your camera without the complications of shipping. This streamlined approach allows us to better support our customers and extend the longevity of our products.
To request a repair kit, we require photos of the damaged area for evaluation. Our support agents will guide you through the process and provide access to a form where you can submit your details. Once approved, we will ship the repair kit directly to you. Detailed instructions for performing the self-repair can be found here.
Eligibility for a Repair Kit
Repair kits are subject to certain conditions. While we can provide kits for cameras damage to the base, we strongly suggest against continued use if the adhesive has potentially entered the camera or if you have damage beyond what this base repair kit can address, as internal damage is not visible. Customers proceed with repairs at their own risk.
Please note, we do not have repair kits beyond this base kit, so any additional damage to the unit cannot be repaired or addressed with our current solutions.
How to Request a Repair Kit
To request a repair kit, please submit a ticket at Mevo Support with clear photos of the damaged area. Once your request is reviewed and approved, our team will send you a repair kit at no cost.
International Customers
For our international customers, we continue to offer alternative solutions through 3D printable options. You can find the necessary files and more information at this link. These options include printing your own base or ordering from a third-party provider. Please note that using these 3D printed options is done at your own risk.
Disclaimer
Self-repair guidance and kits are provided as a courtesy and do not extend the life of the electronic components in your camera, especially if there is internal damage we cannot detect. By opting for self-repair, customers acknowledge and agree that Mevo is not responsible for any further damages or issues that may arise.